How to Fix Tidal Not Working Issues


By Jacqueline Swift

Updated on: May 16, 2024

Category: Resources

If you're having trouble with Tidal not working, there are a few things you can do to fix the issue. First, check your internet connection. Make sure you're connected to a strong and stable network. If that doesn't work, try restarting the Tidal app. You can also try clearing your cache and cookies, or reinstalling the app. If your problem persists, then please refer to the detailed steps below to fix Tidal not working issues.

Part 1. Playback Issues

If you are experiencing issues with playback on TIDAL, you can take these basic steps to try and resolve the issue.

Step 1 Make sure your TIDAL app is up-to-date.

Step 2 Force close and restart TIDAL.

  • For Android devices, locate the TIDAL app icon on your device, select App info > Force stop.
  • For iOS devices, double-click the Home button to show your most recently used apps, swipe left or right to locate TIDAL, swipe up on the TIDAL preview to force close the app.

Step 3 Clear your cache.

  • On Desktop TIDAL app, go to Help > Troubleshooting > Clear Cache.
  • On Android TIDAL app, click and hold the TIDAL icon on your phone, select App info > Storage > Clear Cache.

Part 2. No Sound Is Playing

If TIDAL appears to be playing music, but you can't hear it, you can try these basic troubleshooting steps to resolve the issue.

Step 1 Ensure the volume is up and the device is not muted.

Step 2 Check the Sound Output selected is correct.

Step 3 Make sure your sound drivers are up-to-date.

Step 4 Try playing the music on a different output.

Step 5 Try other streaming applications. Check if this problem happens with TIDAL only.

Part 3. TIDAL Won't Open

If your TIDAL app freezes, crashes, force closes, or is otherwise unresponsive you can try these basic troubleshooting steps to try to resolve the issue.

Step 1 Make sure that your device software is up-to-date.

Step 2 Ensure that your TIDAL app is up-to-date.

Step 3 Make sure your sound drivers are up-to-date.

Step 4 Uninstall and download TIDAL.

Step 5 Clear your cache.

  • On Desktop TIDAL app, go to Help > Troubleshooting > Clear Cache.
  • On Android TIDAL app, click and hold the TIDAL icon on your phone, select App info > Storage > Clear Cache.

Part 4. Apple ID Registration Failure

If you are logging into TIDAL with your Apple ID and receive a "Service Unavailable" error, you can resolve this issue by completing the following steps:

Step 1 Go to Manage your Apple ID.

Step 2 Sign in using your Apple credentials.

Step 3 Go to ‘Security’ and under “APPS & WEBSITES USING APPLE ID” click on ‘Manage’.

Step 4 Select “TIDAL app” and a pop-up window will appear.

Step 5 Click “Stop Using Apple ID” and click “Done” .

Once you complete these steps log in to TIDAL using your Apple ID. If an error persists, please reach out for further assistance.

Part 5. TIDAL Is Not Compatible with Your Android OS

Please make sure you have downloaded TIDAL app on a supported device.

  • TIDAL supports Android 4.1 and newer versions.
  • If the problem persists, you may need to update your OS version before installing TIDAL.

Part 6. Network Issue when Installing TIDAL

Step 1 If you are using cellular data, please try to download TIDAL on WiFi only.

Step 2 Turn on Background data on your phone:

  • Go to Setting > Apps > Google Play Store > Data Usage, turn on Background data.
  • Go to Setting > Apps > Download Manager > Data Usage, turn on Background data.

Step 3 Try clearing Google Play cache by phone Settings > Apps > App info > Google Play Store > Storage > Clear Cache.

Part 7. Avoid TIDAL Offline Mode Issues - Download Tidal Songs for Offline Listening

Tidal is a music streaming service that offers high-quality audio and a wide range of features, including the ability to listen to music offline. Go to the 'My Collection' tab and find the album or playlist that you want to download for offline listening. Tap the 'Download' button next to each track, or tap 'Download' at the top of the screen to download an entire album or playlist. Once your tracks have finished downloading, they'll be available in the 'Offline' section of your collection. However, the downloaded Tidal songs are only accessible within Tidal app during your Tidal subscription is active. If you want to enjoy Tidal songs on any device forever, then you need to download Tidal songs and convert to a widely compatible audio format.

Tidabie Tidal Music Converter is designed to download music and playlists from Tidal to the computer and convert them to MP3, AAC, AIFF, WAV, ALAC, and FLAC formats. Adopting the most cutting-edge techniques, Tidabie can download Tidal songs at up to 10x speed, preserve 100% original audio quality and keep all metadata in the converted files.

Box of Tidabie Tidal Music Converter

Tidabie Tidal Music Converter

  • Download Tidal songs, albums, playlists, and podcasts to local computers.
  • Convert Tidal tracks to MP3, AAC, WAV, FLAC, ALAC, and AIFF formats.
  • Keep CD/Hi-Res audio quality & up to 10x download speed.
  • Retain full ID3 tags of downloaded songs like title and artist.
  • Enable the permanent offline listening to Tidal tracks.
  • Archive downloaded Tidal songs by album, playlist, or artist.
  • Batch convert Tidal playlist or album under Tidal free or paid account.

Tidabie Tidal Music Converter is a 100% clean and safe music tool. Working with the TIDAL app or the Tidal web player, it can help you export Tidal music to your PC/Mac within several simple steps.

STEP 1 Open Tidabie Tidal Music Converter and Log in to Your Tidal Account

Launch Tidabie Tidal Music Converter and you will be redirected to the main interface, where you can select a download mode. The app mode needs the TIDAL app and can save up to Master quality at 1x to 5x, while the web player mode is able to retain up to HiFi quality at 10x fast speed. Select the mode you prefer. Then log in to your Tidal account.

tidabie main interface
STEP 2 Customize the Output Settings

Click Settings in the lower left corner. Here you can choose the output format (MP3/AAC/WAV/FLAC/ALAC/AIFF), bit rate (choose Auto to preserve HiFi/Master quality) and sample rate (up to 192 kHz). You can also designate the output folder, and sort out the downloaded Tidal songs by Artist, Album, or Playlist, etc. If you want them to be saved in the same folder, just choose "None".

STEP 3 Add Tidal Music to the Tidabie Tidal Music Converter

Open a Tidal album, artist or playlist. If you select the app mode, simply click and hold on to the title, and drag and drop it right into Tidabie. If you use the Tidal web player, click the Click to add icon floating on the interface. Tidabie will then load the songs on a popup. Select the Tidal music that you'd like to export to the computer (Windows/Mac) and hit on Add. You can simply repeat the step to add more songs from other albums or playlists.

add music
STEP 4 Download Music from Tidal to the Computer

Click the Convert button, and Tidabie would start downloading music from Tidal to your local drive. It supports up to 10X conversion speed at the moment.

STEP 5 Find the Downloaded Tidal Music

Once the conversion is done, you can go to Converted tab to check your download history. The download folder pops up automatically, then you will find the well-downloaded Tidal music on your local computer and freely transfer Tial songs to MP3 Player, mobile phone, USB drive or any portable devices for offline listening. Thereafter, you will not encounter any Tidal not working issues when playing Tidal music.

converted songs


That’s all to solve Tidal not working issue. We believe that you have found the answers to your questions. If you have any more questions to ask, feel free to get in touch with us. We would love to guide you with all the queries you have to ask.


Jacqueline Swift | Senior Writer

Jacqueline is an experienced writer and a passionate music aficionado with over 5 years of experience in the industry. She provides in-depth reviews and valuable insights on leading music platforms, as well as practical guidance for playing music across various devices in her articles.
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